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In Shell India Markets Private Limited v. ITO (TDS) (ITAT Mumbai, 24 Sep 2021), the Tribunal held that payments to a Netherlands group company for an HR software licence and related support under “Service Order 2” were not “royalties” under Article 12 of the India–Netherlands DTAA. Therefore, no withholding was required under section 195.
The issue was whether Service Order 2 payments (software licence fee and related ongoing support/maintenance) constituted “royalty” taxable in India, thereby triggering withholding under section 195 and “assessee-in-default” consequences under section 201(1) plus interest under section 201(1A).
Revenue relied on (i) section 9(1)(vi) and the Finance Act 2012 explanations (notably Explanation 4 on software), and (ii) the Karnataka High Court’s software-royalty line (e.g., Samsung Electronics), which the AO cited. For AY 2012-13, Revenue argued the Supreme Court’s later decision in Engineering Analysis should not govern “post-amendment” years, and that Article 12(2) of the India–Netherlands DTAA (“according to the laws of that State”) supports an “ambulatory/dynamic” reading that imports later domestic-law expansions (relying on Siemens AG (Bom)).
The taxpayer argued it only obtained restricted internal use of a copyrighted article (no commercial exploitation rights in the copyright), and that the treaty’s royalty definition (being more beneficial under section 90) cannot be unilaterally expanded by domestic amendments absent treaty change (supported by New Skies Satellite (Del)).
The ITAT allowed the taxpayer’s appeals for AY 2009-10 to 2012-13 and set aside the orders of the lower authorities. Following the Supreme Court in Engineering Analysis Centre of Excellence (P.) Ltd. v. CIT (2021), the Tribunal accepted that the software-licence arrangement did not involve “use of” or “right to use” copyright in a manner that would constitute “royalty” under the DTAA. As the payments were not taxable in India as “royalty”, there was no obligation to withhold under section 195, and the section 201(1)/201(1A) demands could not survive.
For documentation steps on cross-border intangibles and agreements, see Documentation for Intangibles. For the baseline concept used across pricing and treaty analysis, see Arm's Length Principle. This case also sits within India’s post-Engineering Analysis treaty treatment of software payments.
Q1. Was this an AMP/marketing intangibles case?
No. This ITAT decision concerns withholding tax on cross-border payments for an HR software platform and related support, and whether those payments are “royalty” under Article 12 of the India–Netherlands DTAA.
Q2. What were “Service Order 1” and “Service Order 2”?
The AO examined two arrangements: Service Order 1 (HR helpdesk/support cost recharge) and Service Order 2 (Shell People HR platform charges, including software licence and ongoing support). The AO accepted Service Order 1 but treated Service Order 2 as royalty.
Q3. Why did the ITAT rely on Engineering Analysis?
Because the Supreme Court held that typical software distribution/EULA arrangements granting restricted use do not amount to “use of copyright”, and (where the DTAA is more beneficial) do not produce “royalty” income taxable in India—removing the section 195 withholding trigger.
Q4. Did Finance Act 2012 explanations change the outcome for AY 2012-13?
No. Revenue argued for a different result for AY 2012-13, but the ITAT still followed the Supreme Court’s approach and granted relief across all years in appeal.
Q5. What is the compliance impact?
Where facts align (restricted-use licence; no copyright exploitation rights; treaty-resident recipient), this case supports defending a no-withholding position—subject to careful contracting, treaty documentation, and fact-specific review.